When you have had the unfortunate event of being in a automotive collision, the last thing you need is to have a bad experience with an auto body shop not doing their job. A good auto body shop will fix your car back to pre-loss condition, both in appearance and in structural and mechanical integrity. A great auto body shop will almost make you feel like the accident never happened. They should start with customer service better then you get at a good restaurant.

They should ask if everyone was OK after the accident, generally, they should be more interested in your needs and concerns then their own profit margins. The sad thing is there are many body shops that are just in it for a quick buck and do not have the customer skills or even the repair skills to do the job you, or your insurance company, is paying for. So how do you weed those shops out?

Following are certain steps that you should follow if you are unsatisfied with the repair job done by the auto body shop:

I…